Device service
Keep Them Running
Embrace Aftersales service & business excellence thanks to Virtual Twin & Data technologies to move towards EaaS performance business model
Keep Them Running is an experience solution that enables Industrial Equipment manufacturers to fully embrace concurrent engineering and to leverage model-based data from engineering to service.
Reduce Service Operations costs
Increase Right First Time rate in the field, save money on spare parts and documentation, and provide precise intervention preparation.
Reduce Service Execution Time
Improve service execution thanks to accurate technical documentation and an up-to-date spare parts catalog.
Reduce number of customer claims
Increase customer satisfaction by reducing the number of reported issues and complaints coming from end users.
Reduce cost of poor quality
A reliable problem resolution process, completed with knowledge management, that feeds continuous improvement across the company.
Increase market share
Get insights on customer trends and expectations, monitor assets in operation and take proactive decisions.
Increase Revenue
Sell more services and make more money from the aftermarket of the installed base.
6 processes
Each one is run by roles you license. Open one to see them.