Technical support
For customers running software supplied by LaunchTech, under an active license.
What we help with
License servers
DSLS and FLEXnet, from a first setup to a move onto new hardware, and whatever the server does that it should not.
Keys and IDs
Getting the target ID or the MAC address the license is issued against, and loading a new key when it arrives.
Installation and upgrades
A first install, a new release, a Linux cluster, a compiler that will not build the subroutines.
Technical tickets
A problem that belongs with Dassault Systèmes is raised under our name, and we follow it until it closes.
Have you looked in our resources first?
Many of these problems are already written up. Search for yours before you write to us.
Write to us
The more you can tell us about the problem, the faster we can solve it.
Submit a support ticket
A support agent will come back to you within 1 business day.