6 Service
Keep Them Running
Embrace Aftersales service & business excellence thanks to Virtual Twin & Data technologies to move towards EaaS performance business model
Keep Them Running is an experience solution that enables Industrial Equipment manufacturers to fully embrace concurrent engineering and to leverage model-based data from engineering to service.
Reduce Service Operations costs
Increase Right First Time rate in the field, save money on spare parts and documentation, get more efficient delivery and warehouse management, increase awareness of service call centers and field service managers and provide precise intervention preparation
Reduce Service Execution Time
Improve service execution thanks to accurate technical documentation and up-to-date spare parts catalog, increase Right First Time rate in the field, get faster identification of parts to be replaced or repaired
Reduce number of customer claims
Increase customer satisfaction by reducing the number or reported issues and complaints coming from end users, proactiveness to solve
Reduce cost of poor quality
Put in place a reliable problem resolution process completed with knowledge management that feed continuous improvement across the company allow to reduce cost of poor quality
Increase market share
Get insights on customer trends and expectations, solve reoccurring quality issues, increase customer satisfaction by monitoring assets in operation, and take proactive decisions. All this will lead to increase loyalty and eventually to gain new market opportunities
Increase Revenue
Sell more services and make more money from the aftermarket of the installed base. Thus, sell more equipment thanks to a strong brand reputation
6 processes
Each one is run by roles you license. Open one to see them.