DELMIA · Industrial Engineering
Service Engineering
Extend digital continuity from engineering design to support and services, and test and optimize your service methods virtually.
Download the DELMIA Service Engineering datasheetsOne service definition
Define and visualize your service and maintenance requirements
Processes and operations, built on the service structure
In Service Process Management, users retrieve SBOM items, manage resources and create service processes and operations, from a Service Header Workplan down to text instructions. Service items are assigned to operations, leveraging SBOM items and providing cross-highlights with 3D data.
Where it starts
Create the service bill of materials
The serviceable view of the product is built from the engineering one and stays tied to it. Which items will need a service order is a decision you record on that structure, and the whole of the service process below hangs off it.
- 01From the engineering structureThe SBOM is created from up-to-date data in the Engineering Bill of Materials (EBOM) or product engineering items structure.
- 02Maintenance RequirementsThe items that will require service orders are specified against that structure, which is what turns it into a serviceable one.
- 03Current as engineering movesThe SBOM stays integrated with the EBOM, so the service requirements data keeps up with each revision.
What it is for
A single tool for Maintenance, Repair and Operations
Dassault Systèmes describe Service Process Engineer (SVR) as the seat that manages the Service Bill of Materials and the service process definitions that hang off it. It answers the complex product servicing needs of Maintenance, Repair and Operations, and it holds those functions in one place, against the product itself.
- 01Material requirementsThe parts and consumables each step of the service process takes, carried on the service items structure.
- 02Equipment requirementsThe tools, machinery and equipment an operation calls for, assigned to that operation.
- 03Labor resourcesThe people the task needs, so the procedure carries the effort it will take as well as the steps.
What you buy
Licensed by roles
A role gives one user the apps for their job. 5 roles cover service engineering on the 3DEXPERIENCE platform.
What will you produce with DELMIA Service Engineering?
Where will the people doing that work sit?
Service items management
Service process management
Spare parts illustration
5 roles cover service engineering.
Frequently Asked Questions
What is the difference between the Service BOM and the Engineering BOM?
The Service Bill of Materials is the serviceable view of the product. Dassault Systèmes create it from up-to-date data in the Engineering Bill of Materials or the product engineering items structure, then keep the two integrated so the service requirements data stays current as engineering revises. Service Items Engineer (SIE) is the role that defines, compares, manages and updates that SBOM, and its Change Impact Management function identifies the service items an engineering change touches, so you can act on each one.
Which of the four roles does a person actually need?
It follows the deliverable. Keeping a service parts list in step with engineering points to Service Items Engineer (SIE). Building the maintenance procedure with its operations, instructions and resources points to Service Process Engineer (SVR) on the web or Service Engineer (SEN) in the installed 3D application. Producing an illustrated spare parts catalogue points to Spare Parts Illustrator (SRI), which reads the SBOM that SIE produced. Every DELMIA role from R2021x onward is sold on its own above the platform role, so teams mix seats by the job each person does, and the quote guide works it out from your answers and shows you why.
Does any of this run in a browser?
Three of the four do, in Dassault Systèmes' own descriptions. Service Items Engineer (SIE) offers a simple-to-use web-based interface, Service Process Engineer (SVR) is described as a web-based solution, and Spare Parts Illustrator (SRI) is a web solution for the Illustrated Parts Catalog structure. Service Engineer (SEN) is the installed 3D application, which is where the detailed authoring and the service process simulation live. Their own role demonstrations match this: the SIE and SVR films run in a browser dashboard, and the SEN film runs in the installed application.
How does a spare parts catalogue get built from the 3D data?
As a chain. Service Items Engineer (SIE) defines the SBOM from the 3D design data and sets the spare part policy on it. Spare Parts Illustrator (SRI) then creates the catalog structure down to the figure with a scope link to that SBOM, filters it to the items marked as spares, assigns them to a figure, and the codification and the spare part table populate from there. Figures are decomposed so a complex product becomes several readable illustrations, and the tables synchronize with the latest design and spare policy revisions. Dassault Systèmes carry the 3D illustration step, where views are created and callout balloons are placed on the illustrated spare parts, on their own release plan for this role, and we confirm with them which release carries it for you before you plan around it.
We already author work instructions for the factory. Do these roles cover maintenance instructions?
Partly. Dassault Systèmes draw Work Instructions Authoring as one of the four columns of their service process engineering portfolio, so it is squarely part of this work. The seat for it comes from the Process Engineering side of the same discipline: Work Instructions Author (PWD) and Work Instructions Creator (WIR) both carry Service Process Engineering in their process experiences. So the capability is there, and a complete service quote usually reaches across to the DELMIA Process Engineering page for that one role.
Is this about supporting the products we sell, or about our own plant maintenance?
These four roles are written about the product you sell: a Service Bill of Materials derived from the engineering one, maintenance tasks against that product, and a catalogue of its procurable spare parts. Keeping your own plant available is a separate Dassault Systèmes offer, DELMIA Maintenance Management, which sits under Operations Management. The two lead to different quotes, so it is worth ten minutes on the call to settle which one you mean, and we will bring both to it.
Resources
Articles, events and downloads from across the Dassault Systèmes portfolio.
Training on DELMIA
Official Dassault Systèmes courses, taught by certified instructors in person, at your offices or online.
